Issues addressed by this Fix it solution. This Fix it solution automates the steps in KB to resolve an issue where the CD/DVD drive does not appear in My Computer as shown in the image below. Next steps if the problem is not resolved after you run this Fix it solution If your CD/DVD drive still does not appear in My Computer after running this Fix it solution, then follow these steps: Windows Vista Users A more comprehensive Fix it solution is available to address other common issues with CD/DVD devices. This solution currently runs only on Windows Vista. Future versions will support running on Windows XP and Windows 7.

1. Hp Cd-rom Driver Windows 10
2. Install Cd Rom Windows 10

To run this more comprehensive Fix it, visit the following Web site: Windows XP Users 1) Restart your computer to complete the removal of LowerFilters and UpperFilters 2) Verify that the CD/DVD drive is detected by the BIOS when the computer starts 3) Verify that the CD/DVD drive has power. For example, does the tray open so that you can insert a CD or DVD disc in the drive?

When the Windows Vista OS is updated or a program is installed or uninstalled, the CD/ DVD drive may not be seen in My Computer. The problem of the missing CD-ROM. Driver Alert; Disk MD; Pitstop Wear. Hp DVD-RAM GH40L SCSI CdRom Device - Driver Download. Windows Vista 32-Bit Driver.

4) Verify that the CD/DVD drive has a drive letter assigned in Disk Manager a. Click Start, and then click Run. Psp pokemon roms. Or click Start Search. Type “diskmgmt.msc” (without the quotes), and then press ENTER c. Verify that the CD/DVD device is assigned a drive letter (for example, “D:”) d.

If the device does not have a drive letter, then right mouse click on the CD-ROM (highlighted in red above), and select Change Drive Letters and Paths e. Click Add, click Assign the following drive letter, and then click a drive letter from the list f: Click OK twice, and then close Disk Management 5) Uninstall & Reinstall the DVD/CD-ROM drive in Device Manager a. Click Start, and then click Run. Or click Start Search. Type “devmgmt.msc” (without the quotes), and then press ENTER c. Double click to expand DVD/CD-ROM drives d.

Right-click on the name of your DVD/CD-ROM and click Uninstall e. Select OK to the Confirm Device Removal (Windows XP) or Confirm Device Uninstall (Windows Vista) dialog f. Right mouse click your computer name and select Scan for hardware changes g. Close Device Manager 6) Check if the CD/DVD drive appears in My Computer 7) Uninstall & Reinstall any DVD/CD burning software iTune software by Apple Nero software by Nero Inc Roxio Creator software by Sonic Solutions Zune software by Microsoft If you are able to see your CD/DVD drive in My Computer as depicted in the image below then running the Microsoft Fix it solution will not resolve your issue. If your CD/DVD drive does appear in My Computer the next steps may assist in determining if it is a hardware or software issue. 1) Put a bootable CD (e.g. Windows setup disk, OEM recovery disk) in the CD/DVD drive, reboot and verify the computer is able to boot from the bootable CD 2) Check for a newer CD/DVD driver a.

Click Start, and then click Run. Or click Start Search.

Type “devmgmt.msc” (without the quotes), and then press ENTER c. Double click to expand DVD/CD-ROM drives d.

Right-click on the name of your DVD/CD-ROM and click Update Driver Software e. Click Browse my computer for driver software f. Type C: (or the drive letter of the disk that Windows is installed on) under Search for driver software in this location, check the box for Include subfolders, and click Next 3) Verify the disk spins and the light illuminates when you put a disk in the CD/DVD drive and close the tray 4) Does the CD/DVD drive only read a CD or DVD? A CD/DVD drive has two lasers.

One that reads CDs and the other that reads DVDs. Technical details about this Microsoft Fix it solution Name: Microsoft Fix it 50027 Old Name: Delete lower & upper filters for CD devices Version 1.0.1 – Automates steps in KB. Additional Information: Localized in 23 languages. Blocks on Windows 7. Checks if either LowerFilters or UpperFilters registry value exists.

Deletes LowerFilters or UpperFilters registry value. Prompts for reboot.

I have updated the main blog post with additional steps to try if the Microsoft Fix it does restore the DVD/CD-ROM in My Computer. Information added to the main blog post. Windows Media works fine. TSSTcorp DVD+-RW TS-L532B drive, however, will not show files on burnt CD’s for music.

It will show DVD (audiots & videots) files when opening Windows Explorer. It will NOT show cda, mp3, or any other type of audio format. I have already reverted Laptop E1505 back to factory build using F11 process as advised online. All previous programs were removed in favor of how Laptop was originally shipped to me. This reversion has NOT corrected the issue.

I also just processed the Article ID: 337843 instruction for 'upper and lower' buffers to be removed action. No change in how music files might be accessed. This being the case it is impossible to burn music cd’s, let alone simply play music thru this Drive. Please email me with potential update(s). This is ABSOLUTE BEE-S Everyone here has the same problem but no one has a solution!

I am so PISSED! Microsoft is going to make me go over to MAC! The SP2 update screwed EVERYONE.

That ‘FIX IT’ crap does NOT work if the 'Upper and Lower' crap is not on your computer. Deleting them manually doesn’t work either! Uninstalling your dvd/cd drives doesn’t work! Where is MICRO-SOFT??!!??

Both my work and home computer have dvd and cd drives that are useless!!!! And you can’t chat with Microsoft without paying money for it. Microsoft sucks!!!! I had the same problem with both my CDR and DVD drives disappearing a few weeks ago and the 'fix it' tool worked to make them visible again. This week I had a similar problem. The drives were still visible but would never ecognize data on the CD or DVD.

Windows would always think that any CD inserted was a blank one and you could not explore the CD. I used a uninstaller tool for Roxio CD Creator 5 ad then things work fine. I think there is a problem between Windows XP, Roxio Easy CD Creator, and /or AVG free 8.5 Antivirus. If you have Roxio installed you may want to try to uninstall it to see if that fixes your prolems. It fixed mine. I use Vista 64 and after installing the usually loads of Window updates today, 5 Apr 09, my DVD RW does not recognise any disk (blank, audio or data disk). The drive appears in my computer and my other DVD reader works OK.

I have tried the fix, which does not work for V64, uninstalled, re-installed, etc. Ie everything I can try, yet it still will not recognise any disk. There are no upper/lower limit keys with V64 and so if anyone has any other suggestions extra to what has been already written, please let me know as I now cannot backup my critical data. After having being on call out to fix this issue on a XP system I now have it on my system which is a 64 bit vista ultima.

So xp fixes: uninstall the hardware throught the device manager in the control pannel. (even pull the decives power cables) Manuall delete the upper and lower filters in the systems registry (by typing it in find) Re boot the system with out the drive still connnected. Turn it off again and then turn it back on (esp for older os users) shut down attach the power cables tot eh opticals. Power back up the computer most systems should auto detect the new hardware on boot up in windows. (if not go to deveice manager and scan for changes and it will bring it up) still not working?? What about the firmware for you drive and motherboard?

(bios updates) as well as the drivers (none for opticals) after I did this then I found the software thing by MS. Rebooted and everything worked. On Xp customer system! This is MS being over stupid with the piracy and crock of stupid development processes without consideration and testing correctly and then scape goat this on to other people that have to pay for there mistakes.

What I want to know is that lots of people have gone to exspence from the negligence of mirosoft and not much seems to be done. I had the same problem in my Windows XP professional edition.

When i tried to install the CD Drive the jumper of the CD Drive was in the master mode and the other DVD-ROM which i had was in the Slave jumper setting. The problem is that i used a single cable to connect it to the mother board. So that is the primary IDE cable slot.

Hp Cd-rom Driver Windows 10

So the System recognizes the DVD- ROM which is the client and does not recognize the DVD-RW. So i thought it is a software problem with nero.

I tried many techniques and atlast i removed the DVD-DRIVES from the bay and installed the jumpers in the cable select made. After that in the BIOS settings time the boot time should be increased initially to 5 seconds. After that just reboot the system. The system will recognize both the drives. It will typically take a long time to boot so just dont worry. Because the firm ware takes a lot of time to intialize the drivers.

Once after that i think the solution will be solved. To summarize if the CD Drives go missing everybody thinks it is a software problem but ensure 1. Put all the jumpers of the CD drive in cable select.

Connect the IDE cable and Power cables properly. If the problem is not solved then get the MicrosoftFix it tool or maunally edit the registry to fic the issue Hope this helps. This is complete BS. I can’t install programs or anything. I had to reinstall windows a week ago and now I’m screwed cause there is no DVD rom listed. Tried the fix-it and removed upper and lower worked for a couple hours but on reboot it disappeared again. Not the fix it patch does not work.

Tried the device manager fix but low no DVD drive listed. I’m so pissed because it looks like this problem has been going on for so long and Microsoft is not doing anything about it. Now I see why people are switching to Mac.

Maybe I’m one of the next ones. Updated my BIOS–it doesn’t help. Have uninstalled the CD-rom (you have to be quick before it disappears)–doesn’t help. I don’t have any of the software you mentioned, but I uninstalled a few other things just in case (Sonic MyDVD Plus, HP RecordNow, ISO Recorder). Doesn’t help.

Tried uninstalling the IDE controller–doesn’t help. Bothe the CD-rom and the IDE controller do get autodetected on reboot, but the CD-rom goes away soon thereafter anyway. When the drive is (briefly) there, checking for updated drivers says the drivers are up to date. HP laptop, Windows XP, SP3, and it’s the built-in CD-Rom/DVD-reader that has disappeared from both Explorer and the Device Manager. Sometimes it’s there on reboot, but goes away soon thereafter. In case it helps, lately I occasionally see an error message on reboot from lsbwatcher, mentioning something about.net, and it cheerfully asks if I want to know how to fix this problem in my C programs (!).

No CD-Rom/DVD found in Explorer or the Device Manager since this started 2 weeks ago. Uninstalled all cd-rom/dvd software. Very little left that I could think of trying. Finally i tried a registry editor which I ran at least 14 times. Rebooted after each run of the registry cleaner until less than 5 errors appeared.

My first run of the registry cleaner can up with over 1800 errors. After the 15th reboot my CD-rom/DVD was back. I installed ashampoo burning studio and tested a number of burns.

Evrything is working again. Regcure is the registery software I used, Vista Ultimate 32bit SP1. Sorry, forgot to mention that the Upper/Lower fixit was the very first thing I tried.

It 'does not apply on my system'. I just checked again in regedit just to be sure and there are no upper/lower limits listed. In case it helps, here are some system-log entries from when the CD-rom disappeared (there are some McAfee-related info messages before/after and between): 7:17:05 The device, DeviceIdeIdePort1, is not ready for access yet. 7:17:05 The driver detected a controller error on DeviceCdRom0.

7:18:28 The device, DeviceIdeIdePort1, is not ready for access yet. 7:18:28 The driver detected a controller error on DeviceCdRom0. 7:19:00 The McAfee Inc. Mferkdk service was successfully sent a start control. 7:19:48 The device, DeviceIdeIdePort1, is not ready for access yet. 7:19:48 The driver detected a controller error on DeviceCdRom0. 7:20:42 The device ‘HL-DT-ST RW/DVD GCC-4244N’ (IDECdRomHL-DT-STRW/DVDGCC-4244N1.025&c4553b&0&0.0.0) disappeared from the system without first being prepared for removal.

I know this may look like a hardware problem, but the drive works fine if I access it in the brief period before it goes away. And since so many people seem to have this problem, it seems unlikely they all have hardware problems.

People please bare with me on the following. Had a simuliar Problem a few weeks ago with wireless device drivers, would uninstall the drivers, but XP Pro Would Automatical reinstall the drivers after restart. This was really anoying. I tried all sorts of methods to try and stop the system from reinstalling the drivers, but nothing work. I gave up for a few days and tried again. This time i tried a program called ( Perfect Unstaller ) this worked a treat.i discovered that there were reg Keys Been left Behind, and also the driver was not been fully uninstall. It was almost like the driver was still lodged in memory, or the stuck in the driver cache but this software does not deal with CD/DVD drivers.

My point being is that u need to some how clear the System of all files at the same time to get rig of all the files got to do with the CD drive. And then reinstall everything. Since i’ve done this method, i’ve done it on other pc with great sucess. But now like everyone else one here, i’m stuck on this topic so my question, is there any software out there that can completely uninstall CD/DVD Drivers, Reg Keys And Filters. There must be one based on the same idea. If not, there has to be a way to stop the system from installing the drivers again. Or findind out where the driver is being stored on the system.

One thing to note is that uninstalling CD/Dvd Burning software Does Leave Behind Files And Reg Keys,& prob filters as well. Useing Programs like Perfect Uninstaller, Will Get Rid Of The Bits That are left. Coz I’ve found in the passed that these can still get in the way when things go wrong. And also some thing i’ve learned along the way. When this kinda thing happens. And people go to update there system Bois, because of blogs like this suggest the idea doesn’t always work, Because the CD Burning Software May still get in the way of the system registering the System components.one way is to uninstall any type of this software before u start updating the system. If there’s anyone out there who can add to this point of view.

Or add to my ideas please leave a comment. Who knows’ someone out there mite just have the answer????? Pretty much the same problem. I wrote some CDs and DVDs a couple of weeks ago, then installed SP3 on XP and: 1.

CD/DVD Rom reads and doesn’t write. DVD R/W is recognized but won’t Read or Write.

Verified the Hi/Lo filters are out of the registry 2. Upgraded the firmware 3. Made sure the IMAPPING CD Burning service is on. Uninstalled and re-installed the various programs which us use the CD or DVD. Deinstalled drivers. I need to make some disks of horses we’re selling.

I’ve been using Microsoft since before PC DOS and maybe the time time has come to look at a MAC – at least 4 people close to me have done so. Beside taking up hours it is now potentially costing me sales. My DVD and CD are on secondary IDE channel. They both show up in BIOS, but the DVD only shows up every other bootup of XP Pro (SP 3). After seeing all the other comments about not having it at all, I am not willing to risk trying to do anything for fear I might loose it entirely. I had this problem on another computer running XP Home, but it was not as dependable as every other bootup. Both of these units were tower units that were either nome assembled or upgraded and have 2 hard drives and 2 optical drives.

I also have a laptop that is running XP Pro SP 3 with only 1 hard drive and 1 optical drive that has never had this problem. Maybe the additional info will help someone pinpoint something. Been banging my head over this one (error 39) After deinstalling Norton 360 my CD/DVDW had completely disappeared?!? Tried re-install, uninstalling etc etc., but found the answer above, just needs a little patience. 1) shutdown pc and disconnected power cable to CD/DVD drive and booted up PC. 2) ran CMD and at the dos prompt typed: set devmgrshownonpresentdevices=1 start devmgmt.msc (Device Manager starts).

Install Cd Rom Windows 10

Click: View/Show Hidden Devices. Click the + sign to view any 'greyed out' devices. Right-click Uninstall. IMPORTANT, DONT CONNECT POWER CABLE YET, let it start up properley without HW-drive or SW driver, then SHUTDOWN, disconnect the main Power cable. Reconnect power cable to CD/DVD drive and then the Main Power Cable & Power-On PC which will re-install the known best driver.

It loaded the correct one for me! Go into the DeviceManager and you can see your driver has re-installed, but will need a reboot to work properly.

See my PROPERTIES This device is working properly. You need to restart your computer before the changes you made to this device will take affect. REBOOT again and you should be back to normal. I’m writing to be part of the statistics, and hopefully MS or somebody else would see this problem as a serious malady. I bought my HP Pavilion laptop late last year.

Everything worked fine until I installed a CD emulator. Then my DVD drive suddenly disappeared. The MS fix did not work ’cause there were no upper or lower filters to begin with in the registers. I can’t delete and reinstall the DVD driver ’cause there’s no DVD drive in my system. It’s not listed in Device Manager or BIOS. If you insert a disk on the drive, it will read it for a moment, but that’s it. I’ve recently re-installed Vista.

I am planning to dis-assemble my laptop to manually disconnect the wires connecting the DVD drive to the system but do not have the technical savvy to do so (it might complicate the problem more). Can anybody help!!!!!!!!!!!????????? Frakking Microsoft!!! Last August ((2008) because microsoft may not have fixed or addressed the problem when 2010 gets here), had same problem as other people on this blog. Prayed to God alot (make your own jokes) to fix it. In October ’08, I purchased an RCA Opal MP3 and connected it to USB port.

Opal installed its software and fixed CD/DVD drive can’t read disk problem. In March ’09, I installed Norton security suite and Tuneup 2009 programs to prep for the Conficker virus. Afterwards, My CD/DVD drive is giving me the same problem It will not read a CD,DVD, CDRW, or DVRW. Opal doesn’t help any more and RCA indicates that there is a manufacturing problem for which they want me to return it. Microsoft, as a suggestion, please make available to the users of your ops softwareWindows XP, Vista, etc., the necessary drivers or issuse an update to check whether or not CD/dvd drive is functional. Oh, by the way, I tried the Microsoft fix-it and it was no help. It said 'This Microsoft fix it failed to process.'

For years, I preferred PCs and thought MACs were to complicated to learn. But, I have been having serious thoughts about switching to an Apple MAC lately.

Gates, if Microsoft is going to advertise itself as being the champion for PCs, then the Windows operating systems needs to be on par with the Apple OS and computer line. Otherwise, Microsoft will not only lose consumers as customers but HP, Dell, Acer, and the millions of corporate, small business, and governments will get tired of the crappy products and service.

So let’s get this straight.I have a problem with Microsoft Windows, I can’t seem to fix it, so I search the web to see if anyone else has the same problem. What I find is that many, many, many people have the same problem and all seem to be pulling their hair out trying to find a solution.

None of the suggested fixes seem to workRegedit of Lower Filers, Upper Filters, changes to BIOS, uninstalling and re-installing software, firmware, vodoo spells and general praying etc. Presumably this issue can be fixed?! Surely someone at Microsoft can recognise that this is not a one-off case and therefore can spell out the solution and stick it on the website where everyone can find it? I am getting really bored of reading blogs and serach trying to find the solution. Why are PCs som complicated anyway?

Regards One very annoyed Customer thinking about switching to MACs. My DVD/CD player/writer (Dell M1710 laptop) was working fine, I was making some cds for a long trip, then it just stopped being able to read or write any CD. Commercial, blank, etc. Uninstalled iTunes, Nero, Roxio, everything that reads or writes to the CD (except Window Media Player.) Deleted the upper and lower registry entries per the instructions, uninstalled the drive and rebooted, etc.

The systems SEES the drive, it just can’t read anything in it. And for some odd reason it WILL read DVDs. So it is definitely something in the software/Windows (the drive would not be able to read DVDs if the laser was bad, etc,) I literally am about to buy a Mac for me AND my workforce. The security on my laptop was a mess with both McAfee and Norton Anti-virus causing problems.

Backed everything up and reformatted with original discs. Installed a printer and microsoft office with original discs and low and behold after thatno drives are recognized other than main hard drive. Can’t install or read any discs since the drive is not recognized at all.

Have tried everything I’ve read with no success. Am really sick and tired of computers.

We have gone through 2 desktops and 4 laptops in 3 years. I have the same problem as many. CD/DVD drive was working fine on my HP Pavillion dv6000, and then suddenly vanished. Tried everything suggested here to no avail. Pull your finger out Microsoft. Read this Blog and you’ll realise that this is a common fault.

Microsoft has gone way down in my estimation with Vista. My old uni lecturer used to pretend to spit every time he said the word Microsoft, and I’m beginning to understand why. Bill gates, stop concerning yourself with Eugenics and sort your company out!!! So for you folks that claim that these fixes don’t work, or work for a week and then stop either your DVD drive needs replacing OR you need to reformat your computer and STOP downloading Limewire, Bearshare, Morphius, Bit Torrent etc etc etc. 'Free' means free malware, which (if your drive isn’t physically damaged) is what’s causing your problems.

Upper and Lower filters become corrupt for a number of reasons – usually software – and if you don’t take care of THAT problem, the corrupted filters are apt to return. Stop whining about Microsoft.

Soulguyman, you comments aren’t any helpful or better than that of Nicky Harris I don’t have any downloading software on my laptop ie: Limewire, Bearshare, Morphius, Bit Torrent etc etc etc. And i still have this problem. And I think its pretty unreasonable to assume that we all have ‘broken’ DVD drives. We on this form are not the only ones have this problem. And i am monitoring 2 other discussion for a solution. Thats a large number of people whose drives just all of the sudden stopped working. Possible cause(s) – IE8 install/IE8 scurity update/thunderstorm in rapid succession.

Finally found modem disabled (WTF). Uninstalled dsl set-up, then discovered no cd/dvd drive. Back-door installed dsl w/ memeory stick. After all on-line fixes failed, replaced dvd unit. Still nothing until discovered secondary drive disabled in system set-up.

SEEMS TOO SIMPLE, BUT TRY THIS – Reboot to F2 – System Setup. Look at Drive Configurations. Make sure Secondary Drive 0 and/or 1 are set to 'Auto', then re-boot. Note – if you made any drive sequence changes – new drive connection ribbon, swap order of multiple cd/dvd drives, etc. – set them the way you want them FIRST – then re-boot.

If you change the order later, MS will not start on Restart or Shutdown. Hello Guys, Just tried the solution of justdave86: 'Reboot to F2 – System Setup.

Look at Drive Configurations. Make sure Secondary Drive 0 and/or 1 are set to 'Auto', then re-boot.' I’ve rebooted and pressed F2. Instead of system setup, the function assigned for F2 in my system is a Start-Up Test. Not having any alternative, I’ve run the Start-up Test. It first made a memory test then started the main test to which I’ve got bored.

I stopped the test and continued to start my laptop. After boot up, my DVD/CD drive appeared like magic. I rebooted my laptop, it was still there.

I don’t know what the hell happened but I’m happy now that I have my DVD/CD drive back. Hope this helps the others. Goodluck to all of you.

After 3 days I managed to fix this problem on my DELL Inspiron 6400. I tried the FixIT without results and then I did this fro the prompt as suggested here above (it might have helped): set devmgrshownonpresentdevices=1 start devmgmt.msc (Device Manager starts). Click: View/Show Hidden Devices. Click the + sign to view any 'greyed out' devices. Right-click Uninstall.

But nothing helped. So what I did next is to remove the physical device from the PC and restart the computer without it.

After Windows starts I shut it down and reinserted the physical device. When i restarted Windows the device was found and automatically installed. Now it works fine! This is getting totally disgusting and ridiculous!

I have searched for weeks on forums, followed all instructions and still no DVD drive detected. My work is on hold I need my DVD drive! I also have VISTA on my laptop. Drive has disappeared before, then reappeared only to vanish again. The lower/upper filters deletion did didley squat and the fixit tool diagnoses my DVD drive as not detected. Door ejects, light goes on, disc spins What the hell? I have never been tortured by a computer like this before and it’s not an old machine either.

Every time there’s an update we must take our PCs to a tech? We can’t afford that! I can’t even do a system restore to a date when the drive showed up in windows because the last restore point is past that point in time! Sleepless nights going to work thrashed all for nothing! The mac has never caused issues! My notebook could not find the DVD/CD drive. I fixed it myself, and here is how: 1.

I noticed that when I pressed the open button on the dvd drive tray with the power on, it would not open. If the tray does not open, it means the drive is NOT getting any power. I removed the power and battery and unscrewed the mounting screw on the back that holds the drive in the laptop. I pulled out the drive and saw that the bracket on the end of the drive was bent! This meant that the drive wasn’t seated reliably in the power socket. I straightened the bracket and reinstalled the drive. It now works perfectly.

I was pretty excited to see that there’s anew Fixit for this (apart from the upper/lower thing). Unfortunately, Microsoft Automated Troubleshooting CD/DVD Fix-it errors out with the message 'Troubleshooting cannot proceed because an error occurred', then 'If we know what the error is we can state it here, otherwise we would leave this out' I’ve tried disabling antivirus and firewall, but I still get this. I’m using Windows XP (SP3), IE8. I don’t see the yellow bar which I guess I’m supposed to see in IE, but the Fix-it starts up anyway, downloads something, then dies. Same as above Microsoft Automated Troubleshooting CD/DVD Fix-it errors out with the message 'Troubleshooting cannot proceed because an error occurred', then 'If we know what the error is we can state it here, otherwise we would leave this out' I’ve tried disabling antivirus and firewall, but I still get this. I’m using Windows XP (SP3), IE8.

I don’t see the yellow bar which I guess I’m supposed to see in IE, but the Fix-it starts up anyway, downloads something, then dies. Totally p.d off with microsoft. I had the same problem. Found that my Sony DVD DW-Q58A was missing on my laptop Dell Inspiron 6000 (Windows XP SP3). Don’t know when the problem started, I don’t use the drive much.

Tried most of the fixes listed here. None of them worked.

I decided to work on another problem, Comcast moving from Mcafee to Norton 360 as their security program. I got blue screened on one of my computers when I switched and no one could help. Finally just installed Avira (free) and computer worked. On my laptop I removed Mcafee. Used both 'Norton Removal Tool' and 'MCPR' for total removal.

Installed Avira. I then decided to uninstall my 'secondary IDE channel' which device manager showed with either Code 39 or Code 19. I restarted my laptop and it installed my Sony DVD-RW Drive and stated that it was installed successfully, BUT Avira came up with the statement that it had found malware (Rkit/Rootkit.XCP.2). Before I had it removed I check to see if my DVD drive was there and it was. I had Avira remove the malware and after several restarts my DVD Drive is still there.

I don’t know what happened, if it was Norton or Mcafee removal or the removal of the malware that solved the problem but am happy that my DVD drive was back. I’m writing this hoping that my story might help others with this problem. I saw this problem today, the DVD showed up in device manager, but not visible in windows explorer. I tried removed the upperfilters and lowerfilters, but still no DVD drive. I solved it by renameing the registry key SilentInstall to SilentInstall.bak and NoInstallClass to NoInstallClass.bak I then uninstalled the DVD drive from the device manager then right clicked on Computer and chose Scan For Hardware changes, it then re-installed the dvd drive properly and was then visible in windows explorer. I tried absolutely everything suggested by this and other forums over 2 frustrating days and there are only 2 things that worked for me: Open the CD drive (with a paper clip in the little hole in the front if necessary) and move the little rectangle in the centre (Optic reader or something)a few inches and reboot.

This worked for me but the drive disappeared again until I read Omega's post – thanks Omega. Just reboot in safe mode – (google safe mode for your brand of laptoppc) then the drive will appear in device manager. Disable it and reboot normally and the drive is back. What a heap of ridiculous with such an obvious solution.